MUX is one of the most reliable and developer-friendly video infrastructures in the world. It’s a great choice for creators, businesses, and teams that want automation features like thumbnail generation and auto-captions, while keeping full control of their hosting through Skippz.
This guide walks you through how to connect MUX to Skippz and explains common questions and fixes you might need later.
If you prefer, you can also watch the tutorial video below.
How to Connect
Step 1: Log in or create your MUX account
Go to mux.com and sign in, or create a new account.
You can stay on the free plan, which allows up to 10 videos, or upgrade to the Starter Plan ($10/month) if you need more.
Step 2: Create a new environment
Once logged in, go to Environments → Create New Environment.
You can name it Skippz, set the type to Production, keep access for all members, and click Create.
Step 3: Generate access tokens
Open your new environment’s Settings → Access Tokens → Create New Token.
Give it a name such as Skippz and select all three permissions: MUX Video, MUX Data, and System.
When the token is created, you’ll see two values — a Token ID and a Secret Key.
Copy both and keep them safe, as MUX will not show them again.
You can also download them as a .env file for safekeeping.
Step 4: Add your keys to Skippz
Go back to your Skippz dashboard.
Navigate to Settings → Video Provider → MUX, then paste the Token ID and Secret Key into the respective fields.
Step 5: Add the webhook URL
On the same Skippz page, you’ll see a Webhook URL.
Copy this, return to your MUX environment, open Settings → Webhooks, and create a new webhook.
Paste the URL and save it.
Step 6: Connect your account
Once done, return to Skippz and click Connect.
Your MUX account will now link securely, allowing Skippz to manage uploads, updates, and video status automatically.
Common Issues and Troubleshooting
1. I can’t upload videos
If you see an error saying Plan limit reached, it means you’ve hit the free plan’s 10-video limit.
You can upgrade to the Starter Plan for $10/month, which allows more uploads and adds flexible pay-as-you-go pricing for additional usage.
2. My videos are stuck in processing
If your uploaded videos remain in a “Processing” loop, it usually means the webhook connection is missing or invalid.
To fix this:
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Go to Settings → Video Provider → MUX in Skippz.
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Copy the Webhook URL shown there.
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Open your MUX dashboard → Settings → Webhooks, delete the old one if needed, and add the new URL.
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Save and return to Skippz — the videos will begin processing correctly.
3. I accidentally disconnected my MUX account
If you disconnect by mistake, simply reconnect using the same Token ID and Secret Key.
As long as you haven’t deleted your environment or revoked the tokens, your videos will sync back and work as before.
4. My videos disappeared or won’t play
Ensure your MUX account is still active and the plan hasn’t been cancelled.
If you deleted videos directly from your MUX dashboard, they will no longer be playable in Skippz.
Always manage uploads and deletions within Skippz to avoid broken video links.
What Skippz Stores
When you connect MUX, Skippz stores:
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Encrypted playback URLs provided by MUX
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Video metadata such as title, description, tags, and thumbnail references
You can disconnect at any time.
When doing so, you’ll have two options:
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Delete from Skippz only – Keeps your videos in MUX, removes them from Skippz.
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Delete from both – Deletes all connected videos and their metadata from both sides permanently.
Best Practices
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Always ensure your webhook connection stays active. This allows Skippz to instantly update your video statuses and analytics.
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Avoid deleting videos directly inside MUX unless you intend to remove them from Skippz too.
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Keep your Token ID and Secret Key safe. If they are revoked, Skippz will no longer be able to manage or play your videos.
MUX brings automation, analytics, and exceptional playback technology.
Skippz brings simplicity, branding, and control.
Together, they give you a professional, scalable video experience — without the platform limits.